FAQ
Flooring products
What types of flooring do you offer?
We offer a wide variety of flooring options including hardwood flooring, laminate flooring , Luxury vinyl plank flooring, Luxury vinyl tile flooring( LVT), stone particle composite flooring (SPC) and Carpets.
What is the best flooring option for a high-traffic area?
Hardwood Laminate and LVT are the best options for high-traffic areas as they are durable and easy to clean.
What is the warranty on your flooring products?
The warranty on our flooring products varies depending on the manufacturer, but we can provide you with all of the details during your consultation.
How do I clean and maintain my new flooring?
Our team will provide you with cleaning and maintenance instructions specific to the type of flooring you choose.
How long will my new flooring last?
The lifespan of your new flooring can vary depending on the type of flooring and how well it is maintained. Our team can provide you with an estimate during your consultation.
What is the difference between hardwood and laminate flooring?
Hardwood is made from natural wood, while laminate is a synthetic material made to look like hardwood. Hardwood is more durable and can be refinished, while laminate is less expensive and easier to install.
Can I install hardwood flooring in a basement?
No, hardwood flooring is not recommended for basements due to the high moisture levels.
Is vinyl flooring a good option for a bathroom?
Yes, vinyl flooring is a great option for bathrooms as it is waterproof and easy to clean.
How do I choose the right size and shape of tile for my space?
Our team can help you choose the right size and shape of tile based on the size and layout of your space.
Can you help me choose the best flooring for my home?
Absolutely! Our flooring experts can provide personalised recommendations based on your needs and preferences.
What's the best way to measure my space for new flooring?
Measure the length and width of the space, then multiply those numbers to get the total square meterage.
How long will my new flooring last?
The lifespan of your flooring depends on the type of flooring and how well it’s maintained.
What's the most affordable type of flooring?
Laminate, Carpet and vinyl flooring tend to be more affordable options.
Can you match my new flooring to my existing decor?
Yes, we can provide flooring options that complement your existing decor.
How do I choose the right colour for my flooring?
Consider the colour scheme of your room and choose a flooring colour that complements it.
Can I get a warranty on my new flooring?
Yes, most of our flooring options come with a warranty.
Do you offer waterproof flooring options?
Yes, we offer waterproof options such as luxury vinyl tile and laminate.
How do I prevent scratches on my hardwood flooring?
Avoid walking on hardwood floors with shoes, keep pet nails trimmed, and use felt pads on furniture legs.
What's the difference between luxury vinyl tile and traditional vinyl flooring?
Luxury vinyl tile has a denser, more durable construction and a more realistic appearance than traditional vinyl flooring.
What's the difference between click-lock and glue-down installation for flooring?
Click-lock installation is a floating installation system that locks the planks or tiles together, while glue-down installation requires adhesive to attach the flooring to the subfloor.
What's the best flooring option for a kitchen?
Laminate and luxury vinyl tile are both durable and easy to clean options for a kitchen.
Can I get a custom finish for my hardwood flooring?
Yes, we offer custom finishes such as staining and distressing for hardwood flooring.
What's the difference between pre-finished and unfinished hardwood flooring?
Prefinished hardwood is already sanded and finished, while unfinished hardwood requires sanding and finishing after installation.
What's the best flooring option for a home with pets?
Laminate and luxury vinyl tile are both durable and easy to clean options for homes with pets.
Service
Can I get a sample of the flooring before I make a purchase?
Yes, we offer samples of most of our flooring options so you can see and feel them in person.
Can you provide me with references or photos of previous installations?
Yes, we are happy to provide references and photos of our previous installations upon request Or view the gallery and social media to see work that has been done.
Do you offer financing options?
Yes, we offer financing options to help make your flooring purchase more affordable.
Can you provide me with an estimate for my flooring project?
Yes, we provide free consultations/survey and can provide you with an estimate for your flooring project.
Do you offer any special promotions or discounts?
Yes, we often have special promotions and discounts. Be sure to check our website or ask our team for more information.
Can you help me choose the best flooring option for my home?
Yes, our team of experts can help you choose the best flooring option for your home based on your preferences and needs.
What should I consider when choosing new flooring?
Consider the style and colour you want, the durability and maintenance required, and your budget.
Can I get a refund if I'm not happy with my flooring purchase?
Yes, we offer a satisfaction guarantee and will work with you to find a solution if you’re not happy with your purchase.
Can I order flooring online?
Yes, we offer online ordering for your convenience
Do you offer discounts for large flooring orders?
Yes, we offer discounts for larger orders.
Can I get a custom design or pattern for my flooring?
Yes, we offer custom designs and patterns to fit your unique style.
Installation
Can I install the flooring myself or do you offer installation services?
We offer both options, you can purchase the flooring and install it yourself, or we can provide professional installation services.
How long does the installation process take?
The installation process can vary depending on the size of the space and the type of flooring being installed. Our team will provide an estimate and timeline during the consultation.
How do I prepare for my flooring installation?
Our team will provide you with all of the necessary preparation instructions prior to installation.
Can you install flooring in my home?
Absolutely! We offer professional installation services for all of our flooring options.
Can you install new flooring over existing flooring?
In some cases, new flooring can be installed over existing flooring. Our team will provide you with an assessment and recommendation during the consultation.
How much does flooring installation cost?
The cost of installation varies depending on the type of flooring and the size of the space. Contact us for a personalised quote.
Can I install new flooring myself?
While it’s possible to install flooring yourself, we highly recommend using a professional for the best results.
Can you remove my old flooring before installing new flooring?
Yes, we offer flooring removal services in our local area
Can you install flooring in commercial spaces?
Yes, we offer commercial flooring installation services.
Can I get a quote for flooring installation over the phone?
Yes.
Can I get flooring installed in my rental property?
Yes, we offer rental property flooring installation services.
Do you offer repair services for damaged flooring?
Yes, we offer repair services for damaged flooring.
Can I get a quote for flooring installation if I don't know the exact size of my space?
We can provide a rough estimate based on the general size of your space, but recommend a precise measurement for the most accurate quote.
Do you offer installation for staircases?
Yes, we offer staircase installation services for all of our flooring options.
Can I install hardwood flooring over a concrete subfloor?
Yes, as long as a vapour barrier is used to prevent moisture from seeping into the hardwood.
