Delivery Options
| Delivery Option | Spend | Price |
| 3-10 Working Days (5-6 weeks for stair runners) | – | Free |
| Next Working Day (Order before 12pm & excludes stair runners) | £0.00 – £489.99 | £78.00 |
| Hold for Me (Up to 6 months) | – | Free |
| White Glove Delivery (1-10 Working Days, excludes stair runners) within 50 miles of Birmingham Showroom | – | £109.00 |
| Collection from Showroom (5-6 weeks for stair runners) | – | Free |
Delivery Times
- Deliveries are made Monday to Friday between 8.00am and 6.00pm.
- A signature is required upon delivery by you or someone you nominate (18 years or older).
Accessibility
- Deliveries may be made by van, rigid lorry, or articulated lorry.
- Inform us if your property is difficult to access (e.g., narrow road, gated community) by calling, emailing, or adding a note at checkout to ensure smooth delivery.
Store Collection
- Collect your flooring or accessories directly from our store, usually available within 3 working days.
- You will receive an email or call notification when your products are ready for collection.
- Products will be stored for a maximum of 10 days.
Missed Deliveries
- If no one is available to sign for the delivery, the products will be returned to us.
- You can either collect from our store or arrange a new delivery for an additional £45 charge.
- We do not leave products with neighbors unless requested in advance.
- We will not leave deliveries outside the property; all deliveries must be signed for.
Product Issues
- Inspect your delivery for visible damage or missing items immediately.
- Inform the delivery driver and email [email protected] within 48 hours, including relevant photos.
- Late-reported issues may not be covered, but contact us for assistance.
Pre-Installation Check
- Conduct a visual inspection before installation.
- Both installer and buyer are responsible for assessing product quality.
- Installed or used flooring is considered accepted by both parties.
Product Use
- Items tampered with or used contrary to guidelines cannot be accepted as faulty.
- Refer to our terms and conditions for detailed handling of product issues.
For further assistance, please contact us at [email protected]